Andavor
Better conversations.
Business that moves forward.
Andavor understands your customers, uses your company’s knowledge and guides each conversation based on what the person needs.
From a simple question to a buying decision.
14 days free on Personal · subscription by card only · cancel anytime
The starting point
Your customer doesn’t want to talk to a system.
They just want good service.
They may arrive knowing exactly what they’re looking for.
Or they may not.
They may compare products, change their mind, ask several questions, go back to an earlier topic or need guidance.
Andavor keeps up with the conversation and understands the context. Without forcing the customer to follow a script.
What changes
It’s not about answering questions.
It’s about understanding the conversation.
Good service doesn’t start with an offer. It starts with understanding. Andavor identifies what the customer is looking for, considers the context of the conversation and checks your company’s information to find the best way forward.
- Understands the need.
- Finds the right information.
- Explains it simply.
- Recommends when it makes sense.
- Moves the conversation forward.
Imagine a customer saying:
“I’m looking for an option for my business, but I don’t know which one to choose yet.”
An automated reply
An automated reply might show a catalog.
Andavor
Andavor can understand the situation, find out what really matters to that customer, compare alternatives and help them reach a decision.
That difference is what turns automation into customer service.
What it uses
Your company’s knowledge in every conversation.
- Products.
- Services.
- Business rules.
- Policies.
- Processes.
- Documents.
- Guidelines.
Important information that used to be scattered across people, files, systems and conversations becomes part of your customer service.
Andavor uses that knowledge to hold conversations that fit your business.
Each interaction
Every conversation takes a different path.
- Some customers want to buy.
- Others want to understand.
- Some need to compare.
- Others need to solve a problem.
That’s why Andavor doesn’t treat every conversation the same way. It considers the context and guides each interaction according to what’s happening.
Depth
And when the conversation needs to turn into action?
- Check.
- Compare.
- Record.
- Update.
- Route.
- Execute.
The conversation doesn’t stop at an answer. When serving the customer means checking your system, putting together an order or tracking a payment, it does that — through the tools you connect, with your company’s real information, and never with a made-up number.
Control
Your business is still your business.
Andavor doesn’t need to turn your business into a ready-made template. It uses the information, rules and guidelines you set.
The technology adapts to your operation. Not the other way around.
- Your way of working.
- Your products.
- Your knowledge.
- Your way of serving customers.
You take over anytime
Any conversation can pass to you at any time, and it goes back to the AI when you hand it back.
Auditable history
Every answer keeps a record of what was checked to produce it: price, shipping, order status.
The money is yours, directly
Charges are issued in your own payment account and the money goes to you. Andavor isn’t in the middle.
Your data stays yours
Catalog, conversations and customers belong to your store. You can take them with you whenever you want.
Your team
More capacity for your team.
- Repetitive questions stop taking up a large part of your customer service.
- Important information stops depending on one person’s memory.
- Knowledge stops being scattered.
And your team can focus on the situations where a person really makes a difference.
Why we exist
Automating customer service has come to mean making it worse.
Everyone has talked to a bot that didn’t understand the question. The trade-off we’ve learned to accept is this: either the store serves customers well and can’t keep up with the volume, or it keeps up and serves them badly. Until now, automation has almost always meant waiting less for a worse answer.
Andavor exists to undo that trade-off. Our job comes down to one thing: taking sales and support AI to the point where its answer beats the wait — and is never worse than the person who would have answered. It’s not about trading people for a cheap bot. It’s about the customer being served at 10:40 p.m., on a Sunday, the day before a holiday: the hours when nobody answers today and the sale simply dies.
On one side, it’s a two-person store competing with businesses that have staff on call. On the other, it’s the buyer getting a real answer instead of “we’ll get back to you soon.” They’re one and the same — and that’s why it’s worth building.
It doesn’t make things up
When it doesn’t know something about your store, the attendant asks you instead of taking a chance. Answering fast and wrong isn’t service.
It doesn’t guess numbers
Price, stock and shipping come from a lookup in the system. The model guides the conversation; it doesn’t write figures off the top of its head.
The technology is new. The standard is old: either the customer was well served, or they weren’t.
Where it answers
It shows up wherever your customers already talk to you.
- Your websitelive
integrates with WordPress
- Your payment providerlive
payment links in your own account, once integrated
- Your shipping carrierlive
real quotes by ZIP code, once integrated
- WooCommercelive
catalog and orders on your website
- Instagram and Facebooklive
Direct and Messenger for your business
- WhatsApplive
your number, by QR code or through Meta’s official signup
Google Calendar. When a business connects Google Calendar, Andavor creates a calendar just for its customers there, books the appointments agreed in the conversation in it, and checks only when the main calendar is busy, so it never books over it. Andavor does not read the content of your events and does not create images.
Payment and shipping come through integrations: once integrated, charges go to your own payment account and shipping is quoted with your carrier. Your sales revenue never passes through Andavor.
For those who run the business
Advanced technology.
Without requiring you to understand technology.
- You don’t need to know about artificial intelligence models.
- You don’t need to code.
- You don’t need to learn a new technical language.
You know your business. Andavor turns that knowledge into service capacity.
From first contact to the next decision.
- The customer talks.
- Andavor understands.
- Your company’s knowledge goes to work.
- The conversation evolves.
Simple for whoever is on the other side. Powerful for whoever runs the business.
Andavor
Your business, prepared for every conversation.
Discover a new way to serve, guide and sell.
14 days free on Personal. No long-term contract. Cancel anytime.