The money from your sales goes straight to you

When the conversation reaches payment, the attendant creates the charge in your own payment provider account — once you integrate it — and the money goes straight to it. Andavor is not a payment intermediary and never receives the money from your sales.

And it doesn’t hold end customers’ money: whoever does that becomes a payment institution and needs authorization from Brazil’s Central Bank.

Payment happens inside the provider. Andavor only sees the result — paid, pending or declined — and doesn’t store card numbers. A payment below the total doesn’t complete the order.

Charges are created on the channels where the customer is identified. On the website, nobody creates a charge for an anonymous visitor: there, the attendant answers about products, prices, questions and delivery times, using the real data from your catalog.

Andavor doesn’t issue invoices, on purpose: issuing tax invoices depends on a digital certificate, your tax regime and the tax codes of each product — that’s your accountant’s domain. Once integrated, Andavor sends the finished order to the ERP you already use, and it issues invoices the way it always has.