AI for kids’ stores: sizes, stock and gift exchanges
In a kids’ store, shoppers almost always ask on behalf of a child: will it fit a 4-year-old? do you have size 6? can I exchange it if it doesn’t fit? Andavor’s AI attendant answers with the real stock of each size and color and with the size chart you teach it, and builds the order, on WhatsApp, Instagram, Facebook and your website chat.
Questions from people buying for a child
- “Do you have size 6?” The AI checks the stock of each product version, such as size and color, before answering.
- “Will it fit a 4-year-old?” It answers with the size chart in the product description or in a document you teach it.
- “What does the color really look like?” It looks at the product’s cover photo and describes the color and finish.
- “It’s a gift. Can it be exchanged?” It answers with the policy you write in Exchanges and warranty, in the app.
- “How much is shipping?” Once your shipping tool is integrated, it quotes shipping by the customer’s ZIP code; without it, your store’s checkout calculates it.
- “Can I pay in installments?” It shares the installments and payment discounts you set in Accepted payments.
It doesn’t make things up: price, stock and shipping come from a lookup in the system. When it passes the conversation to your team is up to you, in the Instructions.
From the right size to the order
- Builds the order with the chosen size and color, shipping and total.
- It builds the order and sends your store’s checkout link. Once your payment provider is integrated, it creates the charge in your own account, and the money goes straight to you. A payment below the total doesn’t complete the order.
- In the website chat, it answers questions and takes the customer to your store’s checkout: no charge is created there for an anonymous visitor.
When it calls you
A personalized kit, a party order, a complaint: these are cases you can send to your team, in the Instructions. A conversation it passes to your team shows up in your dashboard as waiting for you (Precisa de você), and the AI stays quiet in it until you hand it back.
About Andavor
Andavor provides AI and an app for sales and customer service management, with its own AI trained for sales across different levels of customer service. It answers on WhatsApp, the website chat and Instagram and Facebook.
Questions
Does the AI know the stock of each size and color?
Yes, when the product has its versions set up. In a WooCommerce store, products, versions and stock come from the website; on other platforms, you add them in the app’s Catalog.
Does it suggest a size by the child’s age?
Yes, with the size chart you teach it, in the product description or in a document. When a piece of store information is missing, it asks you instead of making it up.
Does it answer about gift exchanges?
It answers with the exchange, return and warranty policy you write in Exchanges and warranty, in the app. When it passes the conversation to your team is up to you, in the Instructions.
Does it work with Nuvemshop and Shopify?
Yes. The chat goes on your website with a line of code, and WhatsApp, Instagram and Facebook connect in the app. In a WooCommerce store, the catalog comes from the website; on other platforms, you add the products in the app’s Catalog.
How much does it cost?
Plans start at $20.00/month, with 14 days free on Personal, no setup fee and no long-term contract.