Chatwoot alternative: Andavor’s proprietary AI, trained for sales, guides each conversation

Every conversation takes a different path: some customers want to buy, others want to understand, compare or solve a problem. Andavor’s AI is its own and trained for sales, and runs on infrastructure operated by Andavor: conversation content isn’t sent to any third-party AI provider. It considers the context of each interaction, from a simple question to a buying decision, and follows the rules your store sets. In the conversation with your customer, it:

• Understands what the customer wrote and asks when information is missing.
• Follows the conversation: the chosen product, the ZIP code and the payment method stay organized, and the customer doesn’t have to repeat what they already said.
• Checks price and stock in your catalog before answering: no figure is written off the top of its head.
• On WhatsApp, Instagram and Facebook, builds the order with the items, shipping and total; once your carrier is integrated, it quotes real shipping by ZIP code.
• It builds the order and sends your store’s checkout link. Once your payment provider is integrated, it creates the charge in your own account, and the money goes straight to you. A payment below the total doesn’t complete the order.
• In the website chat, it answers questions with your real catalog and takes the customer to your store’s checkout.
• Answers during the hours you choose, which can be all day, including nights and weekends.

In Andavor’s app, by subscription, you follow and adjust everything, in your computer’s or phone’s browser:

• Follow conversations and orders, and see what the AI checked for each answer: price, shipping, order status.
• Teach the AI with your store’s website, documents and images. Only what you check goes into customer service.
• Take over any conversation on WhatsApp, Instagram and Facebook (Assumir conversa), and the AI stays quiet in it until you hand it back (Devolver para a IA).
• Ask your attendant, in an open conversation, where an answer came from; when you tell it what’s right, it proposes the fix where that information lives, and nothing changes until you apply it.
• Choose which channels it answers on, at what hours, and who it never answers.

It doesn’t make things up: price, stock and shipping come from a lookup in the system. When it passes the conversation to your team is up to you, in the Instructions.

The table’s sources, checked on October 28, 2026, are further down, in the list of sources.

• In a clothing store, when “do you have it in M?” and “do you have it in another color?” need an answer with the stock of each product version, and “how much is shipping?” needs a quote by the customer’s ZIP code, once your shipping tool is integrated.
• In a phone store, when “do you have the 256 GB?” and “how many installments?” need the price and stock of each version and the installments you set.
• In a furniture store, when “will it fit in my living room?” needs the dimensions in the product description, and shipping needs a quote by ZIP code with the package weight and dimensions, once your shipping tool is integrated.
• In a building supply store, when the order has several items and the customer wants to know the stock, the price and whether you deliver to the job site.
• When sales come in at night or on weekends: the AI answers during the hours you choose, including when the store is closed, and the sale doesn’t have to wait until the next morning.
• When the conversation needs to end in a paid order, with the charge in your own account once your payment provider is integrated, and the money going straight to you.
• When you want the AI on your store’s WhatsApp, on the number it already has, connected in the dashboard: through Meta’s official WhatsApp, logging in with your company’s Facebook, or by QR code, like WhatsApp Web.
• When customers ask about price, stock and shipping, and the answer depends on your store’s system at that moment: the AI checks your catalog before answering and, on WhatsApp, Instagram and Facebook, once your carrier is integrated, quotes shipping, with no coding on your part.
• When your store runs on WooCommerce: you connect the store, and the AI uses your site’s products, variations, stock and orders.
• When your team is small and nobody has time to build bots, draw flows or write code: you connect your channels and catalog, tell it how your store sells and approve what the AI learned.
• When customers reach you on WhatsApp, Instagram, Facebook and your website, and you want the same AI on all four from the first plan, with every conversation in one dashboard.
• When you want to know where each answer came from: every answer keeps a record of what was checked to produce it, such as price, shipping and order status.
• When you want to follow and adjust the AI in the app: you teach the AI with your store’s website, documents and images and, when an answer needs to change, your attendant proposes the fix where that information lives, and nothing changes until you apply it.
• When you want to sign up directly on the website, with no setup fee and no long-term contract, and start with Personal’s 14 days free.
• When yours is a niche store with a high average order value, and customers already ask questions by message: that’s where it works best.

At a niche store that uses Andavor, 194 of the 431 paid orders in September 2026 (45.0%) were closed with the AI, and 82 of those 194 were paid outside business hours. It’s a single store, with no comparison group: the case study explains how we measured.

If your operation centers on support with a team, SLAs and voice calls, or on hosting the system on your own infrastructure, Chatwoot covers that side.

At Andavor, the price is per plan, per month: Personal costs $20.00, Essential $110.00 and MAX $210.00, and they differ in the AI usage included. With setup help and direct support, Business Essential costs $190.00 and Business MAX $290.00; Enterprise is priced together with you.

Every plan includes WhatsApp, Instagram, Facebook and the website chat, with no setup fee and no long-term contract. Personal starts with 14 days free: the card goes in at sign-up, and nothing is charged during the trial. When a month needs more AI usage, you buy usage credits.

Your customers pay at your store’s checkout or, once your payment provider is integrated, into your own account, and your sales revenue goes straight to you: Andavor doesn’t receive it.

On Chatwoot’s pricing page, checked on October 28, 2026, the price is per agent, per month: Hacker is free, for up to 2 agents; Startups costs $19; Business, $39; and Enterprise, $99. Captain comes with 300, 500 or 800 credits a month on the three paid plans, and 1,000 extra cost $20. The self-hosted Community edition is free.

In both, on official WhatsApp, Meta charges WhatsApp’s fees separately, and free allowances follow its rules (Meta’s pricing page). The math is in What AI costs.

That way, the trial doesn’t touch the channels your team already handles in Chatwoot.

• From Chatwoot: website, pricing, self-hosted plans, Captain, channels, WhatsApp, e-commerce and integrations.
• From its help center: Captain assistant, custom tools and credits.

All of them were checked on October 28, 2026. Prices and features change: check the official pages before deciding. Chatwoot Inc. has no ties to Andavor.