Octadesk alternative: Andavor’s proprietary AI, trained for sales, guides each conversation

Every conversation takes a different path: some customers want to buy, others want to understand, compare or solve a problem. Andavor’s AI is its own and trained for sales: it considers the context of each interaction, from a simple question to a buying decision, and follows the rules your store sets. In the conversation with your customer, it:

• Understands what the customer wrote and asks when information is missing.
• Follows the conversation: the chosen product, the ZIP code and the payment method stay organized, and the customer doesn’t have to repeat what they already said.
• Checks price and stock in your catalog before answering: no figure is written off the top of its head.
• On WhatsApp, Instagram and Facebook, builds the order with the items, shipping and total; once your carrier is integrated, it quotes real shipping by ZIP code.
• It builds the order and sends your store’s checkout link. Once your payment provider is integrated, it creates the charge in your own account, and the money goes straight to you. A payment below the total doesn’t complete the order.
• In the website chat, it answers questions with your real catalog and takes the customer to your store’s checkout.
• Answers during the hours you choose, which can be all day, including nights and weekends.

In Andavor’s app, by subscription, you follow and adjust everything, in your computer’s or phone’s browser:

• Follow conversations and orders, and see what the AI checked for each answer: price, shipping, order status.
• Teach the AI with your store’s website, documents and images. Only what you check goes into customer service.
• Take over any conversation on WhatsApp, Instagram and Facebook (Assumir conversa), and the AI stays quiet in it until you hand it back (Devolver para a IA).
• Ask your attendant, in an open conversation, where an answer came from; when you tell it what’s right, it proposes the fix where that information lives, and nothing changes until you apply it.
• Choose which channels it answers on, at what hours, and who it never answers.

It doesn’t make things up: price, stock and shipping come from a lookup in the system. When it passes the conversation to your team is up to you, in the Instructions.

The table’s sources, checked on October 25, 2026, are further down, in the list of sources.

• In a clothing store, when “do you have it in M?” and “do you have it in another color?” need an answer with the stock of each product version, and “how much is shipping?” needs a quote by the customer’s ZIP code, once your shipping tool is integrated.
• In a phone store, when “do you have the 256 GB?” and “how many installments?” need the price and stock of each version and the installments you set.
• In a furniture store, when “will it fit in my living room?” needs the dimensions in the product description, and shipping needs a quote by ZIP code with the package weight and dimensions, once your shipping tool is integrated.
• In a building supply store, when the order has several items and the customer wants to know the stock, the price and whether you deliver to the job site.
• When sales come in at night or on weekends: the AI answers during the hours you choose, including when the store is closed, and the sale doesn’t have to wait until the next morning.
• When the conversation needs to end in a paid order, with the charge in your own account once your payment provider is integrated, and the money going straight to you.
• When you want to sign up directly on the website, with no setup fee and no long-term contract, and start with Personal’s 14 days free.
• When yours is a niche store with a high average order value, and customers already ask questions by message: that’s where it works best.

At a niche store that uses Andavor, 194 of the 431 paid orders in September 2026 (45.0%) were closed with the AI, and 82 of those 194 were paid outside business hours. It’s a single store, with no comparison group: the case study explains how we measured.

If your operation centers on ticket-based support, with controlled response times for a large team, a ticketing tool covers that side.

At Andavor, the price is per plan, per month: Personal costs $20.00, Essential $110.00 and MAX $210.00, and they differ in the AI usage included. With setup help and direct support, Business Essential costs $190.00 and Business MAX $290.00; Enterprise is priced together with you.

Every plan includes WhatsApp, Instagram, Facebook and the website chat, with no setup fee and no long-term contract. Personal starts with 14 days free: the card goes in at sign-up, and nothing is charged during the trial. When a month needs more AI usage, you buy usage credits.

Your customers pay at your store’s checkout or, once your payment provider is integrated, into your own account, and your sales revenue goes straight to you: Andavor doesn’t receive it.

On Octadesk’s pricing page (in Portuguese), checked on October 25, 2026, plans come with an allowance of conversations, in Brazilian reais: Care, R$1,399 a month, with 1,500; One, R$2,499, with 3,000; Flow, R$4,399, with 5,500; and Nexus, on request, with 9,000. The Help desk is extra, per user, and Octadesk Consulting at onboarding is required, with a one-time fee quoted on request.

In both, on official WhatsApp, Meta charges WhatsApp’s fees separately, and free allowances follow its rules (Meta’s pricing page). The math is in What AI costs.

That way, the trial doesn’t touch the channels your team already handles today.

• From Octadesk: website, pricing, platform, AI agent, integrations and about the company.
• From its help center: WOZ Agent, automated tasks, connecting other systems, Chat-Commerce, website chat, Telegram and conversation board.

All of them were checked on October 25, 2026, and they’re in Portuguese. Prices and features change: check the official pages before deciding. Octadesk, part of the LWSA group, has no ties to Andavor.