Kommo alternative: Andavor’s proprietary AI, trained for sales

The AI that answers your customers is Andavor’s own, trained for sales, and runs on infrastructure operated by Andavor. It talks without a script, understands what the customer wrote and:

• Checks price and stock in your catalog before answering, without writing figures off the top of its head. In a WooCommerce store, products come from the website; on other platforms, from the app’s Catalog.
• Follows the conversation: the chosen product, the ZIP code and the payment method stay organized, and the customer doesn’t have to repeat what they already said.
• Builds the order with the items, shipping and total on WhatsApp, Instagram and Facebook. Once your carrier is integrated, it quotes real shipping by ZIP code.
• Sends your store’s checkout link and, once your payment provider is integrated, creates the charge in your own account: the money goes straight to you. A payment below the total doesn’t complete the order.
• In the website chat, it answers with your real catalog and takes the customer to your store’s checkout: no charge is created there for an anonymous visitor.
• Answers during the hours you choose, which can be all day, including nights and weekends.

It doesn’t make things up: price, stock and shipping come from a lookup in the system. When it passes the conversation to your team is up to you, in the Instructions.

With the subscription, you use the Andavor app, in the browser on a computer or a phone. That’s where you follow conversations and orders, teach the AI with your store’s website, documents and images, adjust how it answers in the Instructions, and take over any conversation on WhatsApp, Instagram and Facebook whenever you want: the AI stays quiet in it until you hand it back.

In an open conversation in the dashboard, you can ask your attendant where an answer came from. When you tell it what’s right, it proposes the fix where that information lives, and nothing changes until you apply it.

Kommo’s sources, with the date, are at the end of the page.

• When conversation content can’t go to a third-party AI provider: Andavor’s AI is its own, trained for sales, and runs on infrastructure operated by Andavor.
• When your team is small and nobody has time to build bots, draw flows or set up actions: you connect your channels and catalog, tell it how your store sells and approve what the AI learned.
• When customers ask about price, stock and shipping, and the answer depends on your store’s system at that moment: the AI checks your catalog and, once your carrier is integrated, quotes shipping before answering.
• When the conversation needs to end in an order right there: the AI builds the order with the items, shipping and total and, once your payment provider is integrated, creates the charge in your own account, with the money going straight to you.
• When yours is a niche store with a high average order value, and customers already ask questions by message: that’s where it works best. At the store in the case study, 194 of 431 paid orders in September 2026 (45.0%) were closed with the AI, and 82 of those 194 were paid outside business hours.
• When customers reach you on WhatsApp, Instagram, Facebook and your website, and you want the AI on all four channels on every plan, starting with Personal, with the conversations in the same app.
• When you’d rather pay monthly, per plan, with no long-term contract.

If you need a CRM to organize a sales team in pipelines and tasks, that’s what Kommo offers.

At Andavor, the price is per plan, per month: Personal costs $20.00, Essential $110.00 and MAX $210.00, and they differ in the AI usage included. With setup help and direct support, Business Essential costs $190.00 and Business MAX $290.00; Enterprise is priced together with you. Every plan includes the AI on WhatsApp, Instagram, Facebook and the website chat, with no setup fee and no long-term contract, and Personal starts with 14 days free. When a month needs more AI usage, you buy usage credits.

On Kommo’s pricing page, checked on October 25, 2026, Base is listed at $25, Advanced at $35 and Pro at $45 per user per month, on the 6-month minimum subscription, and Enterprise is custom. Prices can vary by region: Kommo’s pricing page for Brazil lists Base at $20 and Advanced at $30.

On official WhatsApp, Meta charges WhatsApp’s fees separately, with Andavor and with Kommo (Meta’s pricing page). The math is in What AI costs.

That way, the trial doesn’t touch the channels your team already handles in Kommo.

From Kommo’s official pages, checked on October 25, 2026: pricing, website, AI agent, Salesbot, integrations, WhatsApp calculator, Kommo AI terms, the amoCRM rename and the Help Center, on the AI agent, setting up agents and live chat. Prices and features change: check before deciding. Kommo belongs to another company and has no ties to Andavor.