AI on your store’s website, on any platform
Andavor puts an AI chat on your store’s website. It answers questions about products, prices and stock with the real data from your catalog, and the purchase ends at your own website’s checkout. On WordPress and WooCommerce, you install it with the Andavor plugin; on Shopify, Wix, Nuvemshop, Tray, Loja Integrada or a site of your own, it’s a line of code pasted into the site. Either way, Andavor checks on its own that it’s working.
What the AI does on your website
- Answers questions about products, prices, variants, stock and technical details with the real data from your catalog.
- Follows the conversation: the customer doesn’t have to repeat what they already said.
- When it’s time to buy, it guides the customer to finish the purchase on your website.
- Visitors can type, send a photo or send a voice message of up to 1 minute.
- The chat window tells visitors it’s automated service.
What it doesn’t do on your website
On the website, nobody creates a charge for an anonymous visitor. There, the AI really looks up your catalog, but it doesn’t create payment links, doesn’t charge through the chat and doesn’t create or change orders: the whole purchase happens on your website. Charging and closing the order inside the conversation is for channels where the customer is identified: WhatsApp, Instagram and Facebook.
How to install it
In the dashboard, when you connect the website chat (Conectar o chat do site), the screen asks what your store’s website runs on. It doesn’t depend on any platform’s approval, and you don’t change platforms.
WordPress or WooCommerce, with the plugin
- Download the Andavor plugin.
- In your website’s admin, open Plugins, then Add New Plugin and Upload Plugin. Choose the downloaded file and activate it.
- With the plugin active, tap the button to authorize on your website (Autorizar no meu site) and confirm there.
Shopify, Wix, Nuvemshop, Tray, Loja Integrada or a site of your own, with the line of code
- Under Another platform (Outra plataforma), tap Use the line (Usar a linha) and copy Andavor’s line of code.
- In your platform’s admin, look for the footer code field and paste the line there. If you don’t handle the website yourself, send the line to whoever does.
- After pasting it, open your website once.
Either way, Andavor checks on its own that it’s working, and the dashboard screen changes when it finds the chat. The chat only appears to visitors after you turn the attendant on.
You stay in charge
- Website chat conversations stay in your dashboard, in the Site list, for you to read.
- Through the website chat, the store doesn’t reply to the visitor and the AI doesn’t transfer the conversation to a person. When the case depends on the store, it gives the contacts the store published in its profile, such as WhatsApp and the customer email.
- It answers during the hours you choose. Outside them, the chat keeps the visitor’s message and says when it will be back.
- When it can’t answer, because of the hours, a limit or a failure, the chat offers the link to the store’s WhatsApp, if it’s in the store profile.
- You can turn the website chat on and pause it whenever you want.
- Your business decides what information the AI uses and which rules it follows.
When it doesn’t know
It doesn’t make things up: price and stock come from a lookup in your catalog. Where it sends the visitor when the case depends on the store is up to you, in the Instructions.
It learns your store
It learns from what you teach it: the store’s website, documents and images. Only what you check goes into customer service.
Plans
The website chat is included in every Andavor plan, along with WhatsApp, Instagram and Facebook. Plans start at R$100.00/month, with 14 days free on Personal, no setup fee and no long-term contract. See plans and prices on the pricing page.
About Andavor
Andavor provides AI and an app for sales and customer service management, with its own AI trained for sales across different levels of customer service. Besides your website, it answers on WhatsApp and on Instagram and Facebook.
Questions
Is there an AI chat plugin for WordPress and WooCommerce?
Yes. When you connect the website chat, choose WordPress or WooCommerce, download the Andavor plugin, upload it under Plugins, Add New Plugin and Upload Plugin, activate it and authorize on your website. Andavor checks on its own that it’s working.
Does the AI chat work on Shopify, Wix or Nuvemshop?
Yes, and also on Tray, Loja Integrada and a site of your own. When you connect the website chat, choose Another platform, copy Andavor’s line of code and paste it into your website’s footer code field, or send the line to whoever handles your site. After pasting it, open the site once: Andavor finds the chat on its own.
Does the website AI chat charge the customer?
No. On the website, nobody creates a charge for an anonymous visitor: the whole purchase happens on your website. Charging inside the conversation happens on channels where the customer is identified, such as WhatsApp.
Can visitors talk to a person through the website chat?
Not through the website chat: it doesn’t transfer the conversation, and the store doesn’t reply through it. When the case depends on the store, the AI gives the contacts the store published in its profile, such as WhatsApp, and conversations stay in your dashboard for you to read.