AI for furniture stores: dimensions, shipping and installments answered right away
People buying furniture ask before they buy: will it fit in my living room? how much is shipping? in how many installments? Andavor’s AI attendant answers with the dimensions, stock and price in your catalog and builds the order, on WhatsApp, Instagram, Facebook and your website chat. With your shipping tool integrated, it also quotes shipping.
Before buying furniture
- “Will it fit in my living room?” The AI answers with the dimensions in the product description: width, height and depth.
- “Do you have it in another color or finish?” It checks the product’s versions and the stock of each one, and describes the color and finish from the cover photo.
- “How much is shipping?” Once your shipping tool is integrated, it quotes shipping by ZIP code, with the package weight and dimensions set on the product; without it, your store’s checkout calculates it.
- “When does it ship?” It shares the dispatch time you set in Delivery, in the app, and the delivery time in the quote.
- “Can I pick it up at the store?” It answers the way you set it up in Delivery.
- “Can I pay in installments?” It shares the installments and payment discounts you set in Accepted payments.
From quote to paid order
- Builds the order with the model, finish, shipping and total.
- It builds the order and sends your store’s checkout link. Once your payment provider is integrated, it creates the charge in your own account, and the money goes straight to you. A payment below the total doesn’t complete the order.
- In the website chat, it answers questions and takes the customer to your store’s checkout: no charge is created there for an anonymous visitor.
Assembly, custom furniture and what’s unique to your store
What changes from store to store, such as assembly, custom furniture or production time, you teach the AI in the Instructions. It doesn’t make things up: price, stock and shipping come from a lookup in the system. When it passes the conversation to your team is up to you, in the Instructions.
When it calls you
A custom project, a delivery up a narrow staircase, a damaged piece: these are cases you can send to your team, in the Instructions. A conversation it passes to your team shows up in your dashboard as waiting for you (Precisa de você), and the AI stays quiet in it until you hand it back.
About Andavor
Andavor provides AI and an app for sales and customer service management, with its own AI trained for sales across different levels of customer service. It answers on WhatsApp, the website chat and Instagram and Facebook.
Questions
Does the AI know each piece’s dimensions?
Yes, when they’re in the product description. In a WooCommerce store, the name, photos, description, dimensions and versions come from the website; on other platforms, you complete them in the app’s Catalog.
Does it quote shipping for large furniture?
Once your shipping tool is integrated, it quotes by ZIP code, with the package weight and dimensions set on the product; without it, shipping is calculated at your store’s checkout. When store information is missing, it asks you instead of making it up.
Does it share installment options?
It shares the installments and payment discounts you set in Accepted payments, in the app.
Does it work for custom furniture stores?
It answers questions with what you teach it in the Instructions and passes to your team the cases you choose, like a project quote.
How much does it cost?
Plans start at $20.00/month, with 14 days free on Personal, no setup fee and no long-term contract.