See Andavor in action.
A conversation doesn’t happen in perfect steps.
The customer asks, changes their mind, compares, backtracks, does a poor job of explaining what they’re looking for and asks new questions along the way.
Andavor keeps up with that context.
Customer
I’m looking for an option for my business, but I’m still not sure exactly which one to choose.
Andavor
I can help you find the right option. First, I’d like to understand a bit better: what matters most to you right now — reducing your team’s workload, improving customer service or increasing your sales capacity?
Customer
Customer service. My team wastes a lot of time answering the same things.
Andavor
In that case, I’d start with customer service. If a large share of your conversations involves recurring questions, product information and guidance before a purchase, Andavor can take on much of that flow using your company’s own knowledge. Your team still steps in when a situation really needs a person.
Customer
But does it only answer questions?
Andavor
No. Answering is only one part of the conversation. It can understand what the customer is looking for, ask questions when context is missing, compare alternatives and guide the next decision according to your operation’s information and rules.
Customer
And what if the customer completely changes the subject halfway through?
Andavor
The conversation doesn’t have to follow a fixed script. The earlier context stays part of the conversation, so the interaction can evolve naturally as the customer’s question, need or intention changes.
What happened in this conversation?
Understanding
Andavor didn’t try to offer anything before understanding the problem.
Context
Earlier messages stayed part of the conversation.
Knowledge
The answers were built using information relevant to that situation.
Guidance
The conversation didn’t end with an answer. It kept moving forward.
And every business is different.
- A store has products.
- A distributor has a catalog and trade terms.
- A service business has processes, schedules and rules.
- A manufacturer has specifications and applications.
Andavor uses the operation’s knowledge to hold conversations that fit each business.
Now imagine this inside your business.
- Your products.
- Your information.
- Your rules.
- Your customers.
- Your operation.