AI for building supply stores: stock, shipping and quotes

• “Do you have Portland cement?” The AI checks the stock and price of each product before answering.
• “What gauge is it? 120 or 240 V?” It answers with the specs in the product description.
• “How much does this paint cover?” It answers with the coverage in the product description.
• “Do you have it in another color or size?” It checks the product’s versions and the stock of each one.
• “Do you deliver to the job site? Can I pick it up?” It answers the way you set it in Delivery, in the app. Once your shipping tool is integrated, it quotes shipping by ZIP code.
• “Can I pay in installments?” It shares the installments and payment discounts you set in Accepted payments.

• Builds the order with several items, shipping and total.
• It builds the order and sends your store’s checkout link. Once your payment provider is integrated, it creates the charge in your own account, and the money goes straight to you. A payment below the total doesn’t complete the order.
• In the website chat, it answers questions and takes the customer to your store’s checkout: no charge is created there for an anonymous visitor.

What changes from store to store, like the area your own trucks deliver to, contractor pricing or cutting to size, you teach the AI in the Instructions. It doesn’t make things up: price, stock and shipping come from a lookup in the system. When it passes the conversation to your team is up to you, in the Instructions.

A quote for a whole construction job, a contractor’s order, a product complaint: these are cases you can send to your team, in the Instructions. A conversation it passes to your team shows up in your dashboard as waiting for you (Precisa de você), and the AI stays quiet in it until you hand it back.

Andavor provides AI and an app for sales and customer service management, with its own AI trained for sales across different levels of customer service. It answers on WhatsApp, the website chat and Instagram and Facebook.