AI agent for WhatsApp: what it is and how it works in your store

• Flow chatbot: follows a script of menus and answers written in advance. It handles well what was planned.
• AI agent: talks without a script, understands what the customer wrote and looks up information to answer and do tasks, such as building an order.
• AI attendant: what Andavor calls yours. It checks the store’s system before answering, follows the rules you set and passes the conversation to your team in the cases you choose.

A flow chatbot and Andavor’s AI side by side, criterion by criterion, are in Chatbot or AI.

• Answers with your store’s real data, without writing figures off the top of its head.
• Follows the conversation: the chosen product, the ZIP code and the payment method stay organized, and the customer doesn’t have to repeat what they already said.
• Listens to the audio and looks at the photos the customer sends before answering.
• Builds the order with the items, shipping and total. Once your carrier is integrated, it quotes real shipping by ZIP code.
• Once your payment provider is integrated, it creates the charge in your own account, and the money goes straight to you. A payment below the total doesn’t complete the order.

Through the official WhatsApp from Meta, logging in with your company’s Facebook, or by QR code, like WhatsApp Web. Either way, the number is your store’s, and you don’t need to code or draw a flow: you connect WhatsApp and your catalog, tell it how your store sells and switch the attendant on. The step by step is in AI for WhatsApp and in Getting started.

• You can take over any conversation in the dashboard (Assumir conversa), in the browser on a computer or a phone. The AI stays quiet in it until you hand it back (Devolver para a IA).
• It answers during the hours you choose, and contacts you add to the never-reply list don’t get answers from it.
• Every answer keeps a record of what was checked to produce it: price, shipping, order status.

It doesn’t make things up: price, stock and shipping come from a lookup in the system. When it passes the conversation to your team is up to you, in the Instructions.

• A conversation it passes to your team shows up in your dashboard as waiting for you (Precisa de você), and the AI stays quiet in it until you hand it back.
• In an open conversation in the dashboard, you can ask your attendant where an answer came from. When you tell it what’s right, it proposes the fix where that information lives, and nothing changes until you apply it.

The same attendant answers your store’s Instagram DMs and Facebook Messenger and your website chat, with every conversation in one dashboard. In the website chat, it answers with your real catalog and guides the customer to finish the purchase on your store’s site.

It learns from what you teach it: the store’s website, documents and images. Only what you check goes into customer service.

WhatsApp is included in every Andavor plan, along with the website chat, Instagram and Facebook. Plans start at R$100.00/month, with 14 days free on Personal, no setup fee and no long-term contract. On the official WhatsApp, Meta charges its WhatsApp fees. See plans and prices on the pricing page.

Andavor provides AI and an app for sales and customer service management, with its own AI trained for sales across different levels of customer service. For online stores, see also AI customer service for online stores.