Andavor

Pricing

Explore Andavor plans for your business and for tailored operations.

Individual Businesses and large organizations

Personal

Intelligence for your customer service

Start the 14-day trial

14 days free · subscription by card only · cancel anytime

What’s included:

About 96 customer conversations per montheach one the entire exchange
Access to the Andavor app
Customer service on your website from day one
Helps your customers choose and get their questions answered
Looks up products, shipping, orders and payments in your store's own tools, once they're connected
Orders organized for your team to follow up
You take over any conversation whenever you want

Usage limits · Learn more

Essential

Recommended

More capacity for everyday customer service

Subscribe to Essential

Charged at sign-up · card only · cancel anytime

Everything in Personal, plus:

5×
Priority in the service queue

Also included in your plan:

Access to the Andavor app
Customer service on your website from day one
Helps your customers choose and get their questions answered
Looks up products, shipping, orders and payments in your store's own tools, once they're connected
Orders organized for your team to follow up
You take over any conversation whenever you want

Usage limits · Learn more

MAX

Expand your store's customer service

Subscribe to MAX

Charged at sign-up · card only · cancel anytime

Everything in Essential, plus:

20×

Also included in your plan:

Access to the Andavor app
Customer service on your website from day one
Helps your customers choose and get their questions answered
Looks up products, shipping, orders and payments in your store's own tools, once they're connected
Orders organized for your team to follow up
You take over any conversation whenever you want

Usage limits · Learn more

Compare all features

Compare plan features

Swipe to compare plans.

Compare plan features
Feature	PersonalSubscribe to Personal	EssentialSubscribe to Essential	MAXSubscribe to MAX
Usage and operations
Included AI usageRelative to Personal. Each plan's usage limits still apply.	1×	5×	20×
Priority in the service queue	Not included	Included	Included
Customer service
Access to the Andavor app	Included	Included	Included
Customer service on your website from day one	Included	Included	Included
Helps your customers choose and get their questions answered	Included	Included	Included
Looks up products, shipping, orders and payments in your store's own tools, once they're connected	Included	Included	Included
Orders organized for your team to follow up	Included	Included	Included
You take over any conversation whenever you want	Included	Included	Included
Store knowledge
Product catalog, prices and stock	Included	Included	Included
Your store's information and instructions	Included	Included	Included
Responses with conversation context	Included	Included	Included
Customer service management
Conversations and orders dashboard	Included	Included	Included
Human service in the same conversation	Included	Included	Included
Handing the conversation back to AI	Included	Included	Included
Channels and integrations
Customer service on your website	Included	Included	Included
Products, shipping, orders and payments	With your tools connected	With your tools connected	With your tools connected
WhatsApp	Included	Included	Included
Instagram	Included	Included	Included
Facebook	Included	Included	Included
Privacy and control
AI on infrastructure operated by Andavor	Included	Included	Included
Store data separated by account	Included	Included	Included
Data used to improve the model	Anonymized data only*	Anonymized data only*	Anonymized data only*
Subscription
Free trial	14 days	Not included	Not included
No setup fee	Included	Included	Included
Cancel at any time	Included	Included	Included

* The policy allows model improvement using anonymized data. You can opt out without changing your price or service. Read the privacy policy

Business Andavor

An AI attendant for your store, with setup help and direct support from the Andavor team.

Subscribe to Business Essential

What’s included:

Help from the Andavor team to set up your customer service
Direct support from the Andavor team
Access to the Andavor app
Customer service on your website from day one
Helps your customers choose and get their questions answered
Looks up products, shipping, orders and payments in your store's own tools, once they're connected
Orders organized for your team to follow up
You take over any conversation whenever you want

Enterprise

AI customer service, integrations and usage capacity tailored for companies that need more than Business plans.

Contact sales

Custom pricing

Talk to our team about a proposal for your company.

What’s included:

Access to the Andavor app
All customer service features in Business plans
AI usage and limits sized to your operation's volume
Customer service setup together with the Andavor team
Integrations defined with you to connect your company's systems
Contract and pricing tailored to your operation

Enterprise is signed directly with Andavor, not through the website sign-up: we talk about your operation and put the proposal together with you.

Compare plan features

Swipe to compare plans.

Compare plan features
Feature	BusinessChoose my plan	EnterpriseContact sales
Usage and operations
Access to the Andavor app	Included	Included
Business plan customer service features	Included	Included
Usage and limits	Based on the selected plan	Custom
Store knowledge
Product catalog, prices and stock	Included	Included
Your store's information and instructions	Included	Included
Responses with conversation context	Included	Included
Customer service management
Conversations and orders dashboard	Included	Included
Human service in the same conversation	Included	Included
Handing the conversation back to AI	Included	Included
Channels and integrations
Customer service on your website	Included	Included
Products, shipping, orders and payments	With your tools connected	With your tools connected
WhatsApp	Included	Included
Instagram	Included	Included
Facebook	Included	Included
Privacy and control
AI on infrastructure operated by Andavor	Included	Included
Store data separated by account	Included	Included
Data used to improve the model	Anonymized data only*	Anonymized data only*
Sign-up
Setup and integrations	Help from the Andavor team to set up your customer service	Together with Andavor
Setup with the Andavor team	Included	Included
Direct support from the Andavor team	Included	Included
Custom contract	Not included	Included
Sign-up	On the website	With the Andavor team
Price	Published monthly fee	Custom proposal

* The policy allows model improvement using anonymized data. You can opt out without changing your price or service. Read the privacy policy

Questions about pricing

How much does Andavor cost?

There are three monthly subscription plans: Personal, R$100.00; Essential, R$550.00; and MAX, R$1,100.00 per month. They differ in the AI usage included. Personal starts with 14 days free: nothing is charged during the trial, and the first charge only happens on the first day after it. Essential and MAX have no trial: the first monthly fee is charged at sign-up. Andavor Business includes setup help and direct support: Essential costs R$925.00/month and MAX, R$1,475.00/month. For operations that need tailored limits, Enterprise is priced together with you.

Learn more

Does the money from my sales go through Andavor?

No. Payments are made through your own account and the money goes straight to you. Andavor doesn’t receive the value of your sales.

Learn more

Is there a setup fee or a long-term contract?

No. There’s no setup fee and no long-term contract: you cancel whenever you want.

Learn more

How does the card work?

The subscription is card-only, and sign-up takes you straight to the card page. On Personal, the card is what starts the 14-day trial: nothing is charged during the trial, and the first charge only happens on the first day after it. On Essential and MAX, the first monthly fee is charged at sign-up. If you leave before finishing, your account stays created and you add the card from the dashboard. On all three, you can cancel anytime, from the dashboard.

Learn more