An AI attendant prepared to work in your store.
Andavor uses your company’s information, products and rules to serve each customer the way your operation works.
It keeps track of what the customer has already said, understands what they’re looking for and carries on the conversation without treating each message as a new one.
Understands.
Customers don’t always know the exact name of the product or service they’re looking for. Andavor understands the conversation, considers what has already been said and asks questions when something needs clarifying.
The service carries on as a normal conversation, without making the customer fill out a series of questions.
Knows.
- Products.
- Services.
- Prices and terms.
- Specifications.
- Stock.
- Delivery times.
- Company policies.
- Internal processes.
- Documents.
- Team guidelines.
This information helps Andavor answer according to your company’s reality, instead of giving generic answers.
Guides.
Knowing the catalog isn’t enough. The customer needs the right information to be able to decide.
Andavor can explain the differences between options, clear up doubts, ask questions and help the customer find the product or solution that fits best.
Follows through.
The conversation doesn’t have to end after a question is answered. Andavor can keep the conversation going, present alternatives and help the customer move on to the next step.
When there’s intent to buy, it can keep helping through the next steps available in your operation.
From conversation to action.
Some situations need more than an answer. It may be necessary to look up a product, calculate shipping, record an order, find a piece of information or route the conversation.
Conversation, then Andavor, then Your operation.
- Catalog
- Customers
- Orders
- Shipping and payment
- Internal systems
Andavor can connect to the information and systems your company uses to carry out tasks during the conversation. For the customer, everything still happens in a simple conversation.
Context matters.
Andavor considers what has already happened in the conversation before answering the next message. The chosen product, earlier questions and other information can stay part of the conversation.
The customer doesn’t need to repeat everything with each new message.
Your business sets the limits.
Your business decides what information Andavor uses, which rules it must follow and how certain conversations should work.
When a situation needs a human, the conversation can be handed over to your team.
Complex on the inside.
Simple for the people who use it.
Behind the service there may be different products, prices, rules, systems and processes. The customer doesn’t have to deal with that complexity.
For the customer, it’s still just a conversation.
Your business already knows how to serve and sell.
Andavor turns that knowledge into customer service.