Zenvia alternative: Andavor’s proprietary AI, trained for sales

The AI that answers your customers is Andavor’s own, trained for sales, and runs on infrastructure operated by Andavor: conversation content isn’t sent to any third-party AI provider. It talks without a script, understands what the customer wrote and:

• Checks price and stock in your catalog before answering, without writing figures off the top of its head. In a WooCommerce store, products come from the website; on other platforms, from the app’s Catalog.
• Follows the conversation: the chosen product, the ZIP code and the payment method stay organized, and the customer doesn’t have to repeat what they already said.
• Builds the order with the items, shipping and total on WhatsApp, Instagram and Facebook. Once your carrier is integrated, it quotes real shipping by ZIP code.
• Shares the installments and payment discounts you set in Accepted payments.
• Sends your store’s checkout link and, once your payment provider is integrated, creates the charge in your own account: the money goes straight to you. A payment below the total doesn’t complete the order.
• In the website chat, it answers with your real catalog and takes the customer to your store’s checkout: no charge is created there for an anonymous visitor.
• Answers during the hours you choose, which can be all day, including nights and weekends.

It doesn’t make things up: price, stock and shipping come from a lookup in the system. When it passes the conversation to your team is up to you, in the Instructions.

With the subscription, you use the Andavor app, in the browser on a computer or a phone. That’s where you follow conversations and orders, get the conversations the AI passes to your team as waiting for you (Precisa de você) and take over any conversation on WhatsApp, Instagram and Facebook whenever you want: the AI stays quiet in it until you hand it back. There you also choose which channels it answers on, at what hours, and who it never answers.

The app is also where you teach the AI: under Teach your AI (Ensinar sua IA), it reads your store’s website, documents and images and builds a list of what it learned. You check off what’s right, and nothing reaches customers before you approve it.

In an open conversation in the dashboard, you can ask your attendant where an answer came from. When you tell it what’s right, it proposes the fix where that information lives, and nothing changes until you apply it.

• When you want an AI of its own, trained for sales, on infrastructure operated by Andavor.
• When the customer compares products, changes their mind, asks several questions, goes back to an earlier topic or needs guidance: the AI understands what they write and guides the conversation.
• When customers ask about price, stock and shipping, and the answer depends on your store’s system at that moment: the AI checks your catalog and, once your carrier is integrated, quotes shipping before answering, with no coding on your part.
• When the conversation needs to end in an order right there, with the charge in your own account and the money going straight to you.
• When your store runs on WooCommerce: you connect the store, and the AI uses your site’s products, variations, stock and orders.
• When yours is a niche store with a high average order value, and customers already ask questions by message: that’s where it works best. At the store in the case study, 194 of 431 paid orders in September 2026 (45.0%) were closed with the AI.
• When customers buy at night and on weekends: the AI answers during the hours you choose, which can be all day. At the same store, 82 of the 194 orders closed with the AI in September were paid outside business hours.
• When your team is small and nobody has time to build bots, draw flows or write code: you connect your channels and catalog, tell it how your store sells and approve what the AI learned.
• When customers reach you on WhatsApp, Instagram, Facebook and your website, and you want the same AI on all four from the first plan, with every conversation in one dashboard.
• When you want to know where each answer came from: every answer keeps a record of what was checked to produce it, such as price, shipping and order status.
• When you want to start with no setup fee, try it first with 14 days free and be able to cancel in the dashboard at any time.

If all you need is bulk messaging, Zenvia’s Starter plan is built for that.

At Andavor, the price is per plan, per month: Personal costs $20.00, Essential $110.00 and MAX $210.00, and they differ in the AI usage included. With setup help and direct support, Business Essential costs $190.00 and Business MAX $290.00; Enterprise is priced together with you. Every plan includes the AI on WhatsApp, Instagram, Facebook and the website chat and access to the Andavor app, with no setup fee and no long-term contract, and Personal starts with 14 days free. When a month needs more AI usage, you buy usage credits. You can cancel anytime, from the dashboard.

On Zenvia’s pricing page, checked on October 25, 2026, talking with customers on WhatsApp Business and building AI chatbots start on Specialist: $130 a month for the software, plus the channel package, starting at $20.

On official WhatsApp, Meta charges WhatsApp’s fees separately with Andavor (Meta’s pricing page); with Zenvia, messages come out of the channel package. The math is in What AI costs.

That way, the trial doesn’t touch the channels your team already handles in Zenvia.

From Zenvia’s official pages, checked on October 25, 2026: pricing, company, chatbots, retail, WhatsApp, developers and, in the Help Center (some articles in Portuguese only), plans, AI chatbot, Pagar.me, webchat, chatbot on your website and Zenvia Chat. Prices and features change: check before deciding. Zenvia belongs to another company and has no ties to Andavor.