AI on Instagram and Facebook

• Answers with your store’s real data, without writing figures off the top of its head.
• Follows the conversation: the chosen product, the ZIP code and the payment method stay organized, and the customer doesn’t have to repeat what they already said.
• Builds the order with the items, shipping and total. Once your carrier is integrated, it quotes real shipping by ZIP code.
• Once your payment provider is integrated, it creates the charge in your own account, and the money goes straight to you. A payment below the total doesn’t complete the order.

In the dashboard, each channel has its own connection, and both tell you up front what they will ask for.

• Instagram: tap the button to log in with Instagram (or to continue on Instagram, if the connection has already started). Instagram’s screen opens, you log in with the store’s account, tap Allow and come back to Andavor.
• The Instagram account must be professional: Business or Creator. It’s free, you switch it in Instagram itself, and no Facebook page is needed.
• Facebook: tap the button to log in with Facebook (or to continue on Facebook), log in with your account and check the store pages that will get the attendant. Only pages you manage appear.
• In both, the password stays with Instagram or Facebook: Andavor doesn’t see it.
• Both connections are done in the browser, on a computer or a phone.
• After connecting, the screen asks whether you want to turn the attendant on now or leave it for later.

• Messages keep showing up in the Instagram app, on Facebook and in Messenger.
• You can take over any conversation in the dashboard (Assumir conversa), in the browser on a computer or a phone. The AI stays quiet in it until you hand it back (Devolver para a IA).
• If you reply from the dashboard, or from Instagram or Messenger themselves, the conversation passes to you: the AI stays quiet in it until you hand it back.
• You can turn the attendant on and pause it on Instagram and Facebook whenever you want.
• Every answer keeps a record of what was checked to produce it: price, shipping, order status.

It doesn’t make things up: price, stock and shipping come from a lookup in the system. When it passes the conversation to your team is up to you, in the Instructions.

• A conversation it passes to your team shows up in your dashboard as waiting for you (Precisa de você), and the AI stays quiet in it until you hand it back.
• In an open conversation in the dashboard, you can ask your attendant where an answer came from. When you tell it what’s right, it proposes the fix where that information lives, and nothing changes until you apply it.

It learns from what you teach it: the store’s website, documents and images. Only what you check goes into customer service.

Instagram and Facebook are included in every Andavor plan, along with the website chat and WhatsApp. Plans start at R$100.00/month, with 14 days free on Personal, no setup fee and no long-term contract. See plans and prices on the pricing page.

Andavor provides AI and an app for sales and customer service management, with its own AI trained for sales across different levels of customer service. Besides Instagram and Facebook, it answers on your website chat and on WhatsApp.