AI for clothing stores: customer service that knows sizes, colors and stock

• “Do you have it in M?” The AI checks the stock of each product version, such as size and color, before answering.
• “Do you have it in another color?” It tells which colors are in stock in that size.
• “What are the measurements?” It answers with the measurements in the product description, such as length, bust and waist.
• “What does the color really look like?” It looks at the product’s cover photo and describes the color and finish.
• “How much is shipping?” Once your shipping tool is integrated, it quotes shipping by the customer’s ZIP code; without it, your store’s checkout calculates it.
• “Can I exchange it if it doesn’t fit?” It answers with the policy you write in Exchanges and warranty, in the app.

It also sees the photo and listens to the voice message the customer sends before answering. It doesn’t make things up: price, stock and shipping come from a lookup in the system. When it passes the conversation to your team is up to you, in the Instructions.

• Builds the order with the chosen size and color, shipping and total.
• Shares the installments and payment discounts you set in Accepted payments.
• It builds the order and sends your store’s checkout link. Once your payment provider is integrated, it creates the charge in your own account, and the money goes straight to you. A payment below the total doesn’t complete the order.
• In the website chat, it answers questions and takes the customer to your store’s checkout: no charge is created there for an anonymous visitor.

A made-to-order piece, a wholesale order, a complaint: these are cases you can send to your team, in the Instructions. A conversation it passes to your team shows up in your dashboard as waiting for you (Precisa de você), and the AI stays quiet in it until you hand it back.

Andavor provides AI and an app for sales and customer service management, with its own AI trained for sales across different levels of customer service. It answers on WhatsApp, the website chat and Instagram and Facebook.