AI customer service for your online store

• Answers during the hours you choose, including when the store is closed, with the prices, variations and stock in your catalog.
• Follows the conversation: the chosen product, the ZIP code and the payment method stay organized, and the customer doesn’t have to repeat what they already said.
• On WhatsApp, Instagram and Facebook, it builds the order with the items, shipping and total. Once your carrier is integrated, it quotes real shipping by ZIP code.
• Once your payment provider is integrated, it creates the charge in your own account, and the money goes straight to you. A payment below the total doesn’t complete the order.
• In the website chat, it answers with your real catalog and guides the customer to finish the purchase at your store’s checkout.

At the store in the case study, 42% of the sales closed with the AI in September 2026 were paid outside business hours.

• WooCommerce: you connect the store, and the attendant uses your site’s products, variations, stock and orders. With Real time (Tempo real) on, changes on your site arrive within seconds.
• Shopify, Wix, Nuvemshop, Tray, Loja Integrada or a site of your own: the chat goes on your site through a line of code pasted in the footer, and the attendant offers the products you add to the dashboard’s Catalog (Catálogo).
• No website: add your products to the dashboard’s Catalog (Catálogo) and serve customers on WhatsApp, Instagram and Facebook.
• You don’t switch platforms, and the website chat doesn’t depend on any platform’s approval.

The step by step, from sign-up to the attendant switched on, is in Getting started.

• You can take over any conversation in the dashboard (Assumir conversa), in the browser on a computer or a phone. The AI stays quiet in it until you hand it back (Devolver para a IA).
• You choose which channels it answers on, at what hours, and who it never answers.
• Every answer keeps a record of what was checked to produce it: price, shipping, order status.

It doesn’t make things up: price, stock and shipping come from a lookup in the system. When it passes the conversation to your team is up to you, in the Instructions.

• A conversation it passes to your team shows up in your dashboard as waiting for you (Precisa de você), and the AI stays quiet in it until you hand it back.
• In an open conversation in the dashboard, you can ask your attendant where an answer came from. When you tell it what’s right, it proposes the fix where that information lives, and nothing changes until you apply it.

Niche stores with a high average order value, a catalog you can keep in your head and customers who already ask questions by message: when they compare products, change their minds and ask several questions, and the answer depends on real prices, stock and shipping. If almost every conversation fits a fixed menu, a flow chatbot may be enough; the two are side by side in Chatbot or AI.

It learns from what you teach it: the store’s website, documents and images. Only what you check goes into customer service.

WhatsApp, Instagram, Facebook and the website chat are included in every Andavor plan. Plans start at R$100.00/month, with 14 days free on Personal, no setup fee and no long-term contract. On the official WhatsApp, Meta charges its WhatsApp fees. See plans and prices on the pricing page.

Andavor provides AI and an app for sales and customer service management, with its own AI trained for sales across different levels of customer service. How it works on each channel: on WhatsApp, on your website chat and on Instagram and Facebook.