AI for phone stores: model, storage, warranty and installments

• “Do you have the 256 GB?” The AI checks the stock of each product version, such as storage and color, before answering.
• “What’s the difference between these two?” It compares them using each product’s description.
• “Does it fit my phone?” For cases, screen protectors and chargers, it answers with the compatibility in the description.
• “Is there a warranty?” It answers with the policy you write in Exchanges and warranty, in the app.
• “How many installments?” It shares the installments and payment discounts you set in Accepted payments.
• “When will it arrive?” Once your shipping tool is integrated, it quotes shipping by ZIP code, with the delivery time in the quote; without it, your store’s checkout shows it.

It doesn’t make things up: price, stock and shipping come from a lookup in the system. When it passes the conversation to your team is up to you, in the Instructions.

• Builds the order with the model, storage, color, shipping and total.
• It builds the order and sends your store’s checkout link. Once your payment provider is integrated, it creates the charge in your own account, and the money goes straight to you. A payment below the total doesn’t complete the order.
• In the website chat, it answers questions and takes the customer to your store’s checkout: no charge is created there for an anonymous visitor.

A trade-in, a defect, a business order: these are cases you can send to your team, in the Instructions. A conversation it passes to your team shows up in your dashboard as waiting for you (Precisa de você), and the AI stays quiet in it until you hand it back.

Andavor provides AI and an app for sales and customer service management, with its own AI trained for sales across different levels of customer service. It answers on WhatsApp, the website chat and Instagram and Facebook.