AI for customer service on WhatsApp

• Answers with your store’s real data, without writing figures off the top of its head.
• Follows the conversation: the chosen product, the ZIP code and the payment method stay organized, and the customer doesn’t have to repeat what they already said.
• Listens to the audio and looks at the photos the customer sends before answering.
• Builds the order with the items, shipping and total. Once your carrier is integrated, it quotes real shipping by ZIP code.
• Once your payment provider is integrated, it creates the charge in your own account, and the money goes straight to you. A payment below the total doesn’t complete the order.

In the dashboard, the WhatsApp connection (Conectar WhatsApp) asks how you want to connect. There are two ways:

• Official WhatsApp from Meta, the option the screen recommends: you log in with your company’s Facebook and choose the business and the number. If the number is already on the WhatsApp Business app on your phone, it keeps working there; leave the app open for a few minutes while Meta links the number to Andavor.
• By QR code, like WhatsApp Web: on the store’s phone, open WhatsApp, go to Settings, then Linked devices and Link a device, and point the camera at the code. With the dashboard open on that same phone, you use an 8-character code instead of the QR code.
• On the Meta route, WhatsApp may ask for a 6-digit PIN to link the number. Andavor only passes it on to WhatsApp and doesn’t keep it.
• The connection is done in the browser, on a computer or a phone.
• After connecting, the screen asks whether you want to turn the attendant on now or leave it for later.

• You can take over any conversation in the dashboard (Assumir conversa), in the browser on a computer or a phone. The AI stays quiet in it until you hand it back (Devolver para a IA).
• If you reply from the dashboard, the conversation passes to you: the AI stays quiet in it until you hand it back. The same happens when someone at the store replies from the store’s WhatsApp on the phone.
• It answers during the hours you choose, and you can pause WhatsApp or turn it back on whenever you want.
• Contacts you add to the never-reply list don’t get answers from the AI.
• Every answer keeps a record of what was checked to produce it: price, shipping, order status.

It doesn’t make things up: price, stock and shipping come from a lookup in the system. When it passes the conversation to your team is up to you, in the Instructions.

• A conversation it passes to your team shows up in your dashboard as waiting for you (Precisa de você), and the AI stays quiet in it until you hand it back.
• In an open conversation in the dashboard, you can ask your attendant where an answer came from. When you tell it what’s right, it proposes the fix where that information lives, and nothing changes until you apply it.

It learns from what you teach it: the store’s website, documents and images. Only what you check goes into customer service.

WhatsApp is included in every Andavor plan, along with the website chat, Instagram and Facebook. Plans start at R$100.00/month, with 14 days free on Personal, no setup fee and no long-term contract. On the official WhatsApp, Meta charges its WhatsApp fees, and free tiers and allowances follow Meta’s rules. See plans and prices on the pricing page.

Andavor provides AI and an app for sales and customer service management, with its own AI trained for sales across different levels of customer service. Besides WhatsApp, it answers on your website chat and on Instagram and Facebook.