Microsoft Copilot alternative for your store: Andavor’s proprietary AI, trained for sales

Every conversation takes a different path: some customers want to buy, others want to understand, compare or solve a problem. Andavor’s AI is its own and trained for sales: it considers the context of each interaction, from a simple question to a buying decision, and follows the rules your store sets. In the conversation with your customer, it:

• Understands what the customer wrote and asks when information is missing.
• Follows the conversation: the chosen product, the ZIP code and the payment method stay organized, and the customer doesn’t have to repeat what they already said.
• Checks price and stock in your catalog before answering: no figure is written off the top of its head.
• On WhatsApp, Instagram and Facebook, builds the order with the items, shipping and total; once your carrier is integrated, it quotes real shipping by ZIP code.
• It builds the order and sends your store’s checkout link. Once your payment provider is integrated, it creates the charge in your own account, and the money goes straight to you. A payment below the total doesn’t complete the order.
• In the website chat, it answers with your real catalog and guides the customer to finish the purchase at your store’s checkout.
• Answers during the hours you choose, which can be all day, including nights and weekends.

You don’t code or draw flows: you connect your channels and catalog, tell it how your store sells and approve what the AI learned. AI usage is included in the plan, up to the monthly limit.

In the Andavor app, which comes with the subscription, you follow and adjust everything, in your computer’s or phone’s browser:

• Follow conversations and orders, and see what the AI checked for each answer: price, shipping, order status.
• Teach the AI with your store’s website, documents and images. Only what you check goes into customer service.
• Take over any conversation on WhatsApp, Instagram and Facebook whenever you want: the AI stays quiet in it until you hand it back.
• In an open conversation in the dashboard, you can ask your attendant where an answer came from. When you tell it what’s right, it proposes the fix where that information lives, and nothing changes until you apply it.
• Choose which channels it answers on, at what hours, and who it never answers.

At a niche store that uses Andavor, 194 of the 431 orders paid in September 2026 (45.0%) were closed with the AI, and 82 of them were paid outside business hours. The numbers, and how they were measured, are in the case study.

The table’s sources, checked on October 28, 2026, are further down, in the list of sources.

• When you want your own AI, trained for sales, serving your customers: Andavor’s runs on infrastructure operated by Andavor itself, and the content of conversations is not sent to any third-party AI provider.
• When you want the AI on your store’s WhatsApp, on the number it already has, connected in the dashboard: through Meta’s official WhatsApp, logging in with your company’s Facebook, or by QR code, like WhatsApp Web.
• In a clothing store, when “do you have it in M?” and “do you have it in another color?” need an answer with the stock of each product version, and “how much is shipping?” needs a quote by the customer’s ZIP code, once your shipping tool is integrated.
• In a phone store, when “do you have the 256 GB?” and “how many installments?” need the price and stock of each version and the installments you set.
• In a furniture store, when “will it fit in my living room?” needs the dimensions in the product description, and shipping needs a quote by ZIP code with the package weight and dimensions, once your shipping tool is integrated.
• In a building supply store, when the order has several items and the customer wants to know the stock, the price and whether you deliver to the job site.
• When the customer compares products, changes their mind or goes back to an earlier topic: the AI keeps up with the conversation, without forcing the customer to follow a script.
• When the conversation needs to end in an order: on WhatsApp, Instagram and Facebook, the AI builds the order with the items and the total and, once your tools are integrated, quotes shipping and creates the charge in your own account.
• When a sale comes in at night or on the weekend and can’t wait until the next morning.
• When the same stock, price and shipping questions take up your team’s day.
• When customers ask their own way, with typos or across several messages.
• When customers reach you on WhatsApp, Instagram, Facebook and your website, and you want the same AI on all four, with every conversation in one dashboard.
• When yours is a niche store with a high average order value, and customers already ask questions by message: that’s where it works best.
• When you want to sign up directly on the website, with no setup fee and no long-term contract, and start with Personal’s 14 days free.
• When you want to follow and adjust the AI in the app: you teach the AI with your store’s website, documents and images and, when an answer needs to change, your attendant proposes the fix where that information lives, and nothing changes until you apply it.
• When you want to stay in charge: you follow everything in the app, take over any conversation on WhatsApp, Instagram and Facebook whenever you want, and every answer keeps a record of what was checked to produce it.

It doesn’t make things up: price, stock and shipping come from a lookup in the system. When it passes the conversation to your team is up to you, in the Instructions.

A conversation it passes to your team shows up in your dashboard as waiting for you (Precisa de você), and the AI replies in it again 12 hours later, or sooner if you hand it back.

For copy, spreadsheets and emails in Microsoft 365, Copilot handles it; to serve your store’s customers, Andavor has its own AI, trained for sales.

At Andavor, the price is per plan, per month, with AI usage included: Personal costs $20.00, Essential $110.00 and MAX $210.00. With setup help and direct support, Business Essential costs $190.00 and Business MAX $290.00; Enterprise is priced together with you. Every plan includes WhatsApp, Instagram, Facebook and the website chat, with no setup fee and no long-term contract, and Personal starts with 14 days free.

Each plan includes a monthly AI usage limit; when a month needs more, you buy usage credits. On the official WhatsApp, Meta charges its WhatsApp fees separately, and free allowances follow its rules (Meta’s pricing page); the math is in What AI costs. You can cancel in the dashboard at any time.

On Microsoft’s U.S. pages, checked on October 28, 2026, in US dollars, Copilot is free with a Microsoft account, with usage limits; Microsoft 365 Personal, in the plans for individuals, costs $9.99 a month; and Business Standard with Copilot, in the plans for business, costs $23.50 per user per month, paid yearly. Copilot Studio costs $200.00 a month per pack of 25,000 credits, or is billed pay-as-you-go. Prices vary by country.

The whole path, from sign-up to the attendant turned on, is in Getting started.

From Microsoft’s official pages, checked on October 28, 2026: Copilot, individuals, business, Copilot Studio and WhatsApp in Copilot Studio. Prices change with the country and over time: check before deciding. Copilot is Microsoft’s, with no ties to Andavor.