Questions every store owner asks
What usually holds up the decision, answered before you ask.
What is Andavor?
Andavor provides AI and an app for sales and customer service management, with its own AI trained for sales across different levels of customer service. It answers on your website (it integrates with WordPress), on WhatsApp, on Instagram and on Facebook, and it has payment and shipping integrations. Price, stock and shipping come from a lookup in the system, and you can take over any conversation at any time.
Can I start today, before connecting Instagram and WhatsApp?
Yes — and that’s where we recommend starting. The attendant on your website integrates with WordPress and doesn’t depend on any platform’s approval. WhatsApp connects with your business number, by QR code or through Meta’s official signup. Instagram and Facebook connect when you log in with your business account: on Instagram, a business or creator account; on Facebook, the pages you manage.
What does the attendant on my website do, and what doesn’t it do?
On your website it answers about products, prices, technical questions and delivery times, using the real data from your catalog. Checking out and charging happen on the channels where the customer is identified — on the website, nobody creates a charge for an anonymous visitor.
Do I need to change my store or my e-commerce platform?
No. Andavor works on top of what you already have: your Instagram, your WhatsApp and — once you integrate them — your ERP and your payment account. If you want to leave tomorrow, your operation keeps running without us.
Will my customers know they’re talking to an AI?
Yes — and by our own choice. The conversation identifies itself as automated service right at the start. Besides being the right thing under Brazil’s Consumer Defense Code, hiding it is the kind of thing that gets accounts taken down by Meta.
What if the attendant doesn’t know the answer to something about my store?
It stops and tells you instead of making something up. The question becomes a card on your dashboard; you answer in one sentence, that becomes permanent knowledge and it doesn’t get it wrong again. When we measured it, the overwhelming majority of problems came from missing store information, not a lack of intelligence.
Does the money go through Andavor?
Never. Charges are created in your own payment provider account and the money goes straight to you. Andavor doesn’t hold end customers’ money — whoever does that becomes a payment institution and needs authorization from Brazil’s Central Bank.
What about the LGPD (Brazil’s data protection law)?
You are the Controller of your customers’ data; Andavor is the Processor, handling data only to perform its contract with you. That’s written in the terms, along with a public privacy policy.
Do you issue invoices?
No, on purpose. Issuing tax invoices depends on a digital certificate, your tax regime and the tax codes of each product — that’s your accountant’s domain. Once integrated, Andavor sends the finished order to the ERP you already use, and it issues invoices the way it always has.
Does it work for any type of product?
It works best for niche stores with a high average order value, a catalog you can keep in your head and customers who already ask questions by message. We assess categories restricted by Meta’s policies case by case before accepting them.
When does it go live?
You can start right now on your website: create your account, integrate it with your WordPress and the attendant starts answering. WhatsApp connects with your business number, and Instagram and Facebook with your business account.