The AI remembers and follows your team

• From one message to the next, the AI remembers what the customer wants and where the conversation stands
• It also keeps what the customer prefers, like how they pay, and uses it in the next conversations
• Outside store hours the AI keeps serving: it's your team that is offline, and it sells the way your instructions allow
• Long answers arrive as short messages, the way a person writes
• When a customer asks about a product, the AI can send the photo from your catalog

• If someone on your team replied to the customer in the conversation, the AI knows and picks up where the team left off
• If your team offered to cover shipping, the AI builds the payment without charging for shipping
• Your team's answer can become something the AI learns: the customer's question and the answer show up in What your AI learned, under Waiting for you, for you to approve

A product with stock set to On backorder can now be sold. The AI tells the customer it's made to order, and the sale notice reaches your team marked (made to order), so you can agree on the timing.

When a customer asks for a gift, the request shows up in Problems for the store to decide. The AI doesn't promise the gift: it tells the customer it passed the request on to the store.