Consultor mode reminds, notifies and offers
In the first days of Consultor mode, many customers said when they would buy or wanted a product that was out of stock. Now the AI notes what was agreed and comes back at the right time, with a reason to close the purchase.
On the day the customer said
- When the customer says when they will buy, like "at the turn of the month", the AI notes the day
- On that day, Consultor mode sends them the message
- It works up to 60 days ahead
- If they buy before that, the message is not sent
When the product is back
- When the customer wants a product that is out of stock, the AI notes the product
- When the product is back in stock, Consultor mode lets the customer know
- The notice is kept for 120 days
Your store’s sale
- If the customer’s product is in a sale you wrote in the Discounts tab (Descontos), the AI mentions the sale in the message
- In the paid WhatsApp message, the template approved by Meta got a slot for that sentence: the AI writes it every day, for each product
- To customers who already bought, the AI offers a refill of what they use, like consumables and parts, instead of asking how the experience was
Tip
The reminder and the notice were requested by the customer: they stay out of Extra sales and Extra orders, and they go out even to someone who got another message that week.