The charge is in the payer's name
Some payment providers create the charge in the name and tax ID of the person paying, and that name is shown on the payment page. Now, when a customer corrects their name or tax ID after receiving the link, the next link is created with the new details. And the AI assistant knows whether the link it sends is new or the same one as before.
When the customer corrects their details
- Corrected the name or tax ID after the link was sent? The next link is created with the new details, and the previous one stops being valid
- The customer's record at the payment provider keeps the current name
- With no change to the name or tax ID, the previous link is reused, as always
In the conversation
- The AI assistant knows whether the link it sends is new or the same one as before, and no longer says it created a new link when it did not
- It knows in whose name the charge is: the name shown on the payment page
- It knows the card can belong to someone else: on the page, after the card details, come the cardholder's details
- When it asks for the tax ID, it sees the name already on record, to check that both belong to whoever is paying
Where it applies
It applies to every store whose payment provider charges in the payer's name, on every channel where the AI assistant sells. Nothing to change in the app.