Installment interest: customer or store
Some payment providers charge the buyer's installment interest themselves; others leave it to the store. In stores in Brazil on the second kind, card installments now go out with a small surcharge, paid by the customer and calculated from your own account's fees. Single card payments don't change, and a new row lets you choose that the store pays.
The choice
- In Tools › Andavor Agent › Purchase details › Accepted payments, the Installment interest row sits right after Card installments
- Tap it to answer "Who pays the installment interest?": The customer (installments come with a small surcharge) or The store (installments come with no surcharge)
- A store that never chose stays at The customer pays
- After you save, the AI assistant uses it within 1 minute
- The row appears when the store charges through a payment provider that leaves installment interest to the store, with the account connected and turned on in Connections
- With a provider that charges the buyer's interest itself, nothing changes: interest is still set by the card processor, and the row doesn't appear
The math
With The customer, the surcharge comes from your own account's fees with the provider: it covers the difference between the card fee in installments and the fee for a single payment. That way the store receives, in installments, the same amount it would receive for a single card payment.
- Single card payment (1x): no surcharge
- Payment with the store's payment key: nothing changes
- Example with fees of 2.99% for a single payment, 3.49% for 2 to 6 installments and 3.99% for 7 to 12: the surcharge is 0.52% for 2 to 6 installments and 1.04% for 7 to 12
- In that example, an order of R$ 3,000.00 goes out at R$ 3,015.54 in 2 to 6 installments and at R$ 3,031.25 in 7 to 12
- With The store, installments go out with no surcharge for the customer, and the fee difference stays with the store
In the chat
- The AI assistant tells the customer the installment amount and the total for each option, surcharge included
- With this provider, the card link is created with the number of installments already set: that's why the assistant asks how many installments the customer wants
- The payment page shows what is being charged: the number of installments, the surcharge and the order amount
- The order is recorded at the order amount; the surcharge is kept apart, as what the customer paid extra for the installments
- A link sent earlier remains valid at the amount it was created with; a new link follows the new rule
Connecting the provider
In Brazil, Andavor now charges through a second payment provider, with your store's own account.
- In Tools › Connections, open the provider and paste your account's API key; the key is checked before it is saved
- To get the key: sign in to the provider in the browser, open Integrations › API keys and generate the key
- A switch turns charging through it on and off without deleting the account
- One provider charges at a time: turning this one on turns the other off, and the other's account stays connected
- This provider requires the payer's full name and tax ID; when one is missing, the assistant asks the customer
- While the provider hasn't enabled instant transfers on your account (it requires an approved registration), the assistant works out the order total and, if the store has a payment key saved in Tools › Payments, offers the key
On your phone
In the browser and in the desktop app, it is already live. In the phone app, it arrives with version 1.48.