Problems: open, go back and resolve
Handling a problem got shorter: you open the customer's chat, resolve it right there and go back to the list without going through Home.
Go back without searching
- On the problem screen, Chat opens the customer's chat. The arrow there goes back to the problem, and from it to the list
- On the computer too: the arrow shows at the top of the chat when a problem opened it
Resolve in one tap
- At the bottom of the problem, Chat and Resolve sit side by side
- Every chat with an open problem shows a bar right below the top, with the problem and the Resolve button. Tapping the bar opens the problem
- Resolving from the bar keeps you in the chat, so you can keep talking to the customer. If a problem opened the chat, the arrow then goes straight to the Problems list
- After you resolve, Problem resolved · Undo shows for 5 seconds. Undo puts the problem back as it was
Tip
Tapped by mistake? Use Undo in the notice at the bottom within 5 seconds.